Effective August 20, 2026
Refund and Cancellation Policy
This Policy describes how monthly subscriptions, cancellations, failed payments, and optional setup services are handled.
Free evaluation
The usage-limited free evaluation requires no payment card. No charge is made until you intentionally select a paid plan and complete Stripe Checkout.
Monthly subscriptions
Paid plans renew monthly in advance. You can cancel through the billing portal. Unless the checkout or portal states otherwise, cancellation takes effect at the end of the current paid period and access continues until then.
Refunds
Subscription charges are generally non-refundable once a billing period begins, except where required by law or where we confirm a duplicate or erroneous charge. Unused quota does not roll over and is not refundable.
Setup services and failed payments
An optional setup fee is non-refundable after setup work begins. Stripe may retry failed payments and request an updated payment method. Access may be limited while an account is past due.
How to request help
Open the Stripe billing portal from the Billing page to cancel or update payment information. Contact the support channel provided with your account for a billing review.